Stonehill Road, Chertsey, KT16 0EL, United Kingdom
#4 of 14 hotels in Chertsey
Guests' ChoiceBased on 1020 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.2
Facilities
8.9
Staff
8.8
Value for money
7.9
Free WiFi
7.8
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End of dialog contentReviewed: 17 May 2023
Janice
United Kingdomthe afternoon tea. bland. service non attentive although nice staff
views. pool beautiful grounds. kids play area. the food at pavilion
Stayed in May 2023
Reviewed: 16 May 2023
Lois
United Kingdomrooms too hot and in need of a bit of a refresh. however good size, lovely big bath and great to have water and real milk provided for tea/coffee
spa great, grounds lovely, lovely staff
Stayed in May 2023
Reviewed: 16 May 2023
Toni
United KingdomExplained above and of course the sweet building near Tennis Court would be good if that was opened x
Very nice stay, rooms could do with update but very spacious, and a little more attention to cleaning, guess more staff are needed as huge area to get around..delicious meal in main restaurant..
Stayed in April 2023
Reviewed: 15 May 2023
Jodie
United KingdomThe bathroom needs some attention. The toilet flush was very temperamental. Healthspa needs a good clean too. Hair and dirt all around the pool tiles where people walk in from outside with no shoes on.
Room was lovely and spacious. Excellent facilities and welcoming staff. Breakfast was lovely!
Stayed in May 2023
Reviewed: 12 May 2023
Naomi
United Kingdomwrong drinks served twice and bottle of Prosecco put in the bill instead of a glass.
pretty hotel, good facilities, food great.
Stayed in May 2023
Reviewed: 12 May 2023
Andrew
United KingdomCheck in lady was a bit robotic - younger - dark hair. Waiter/ maitre de ? In restaurant was a bit miserable
I liked the lady who checked us out - she was upbeat and chatty and spoke native English. The staff in the pavilion were also great especially a bloke who was relatively new.
Stayed in May 2023
Reviewed: 8 May 2023
Tim
United KingdomLots of cobwebs up in the roof of the suite, loose tap fitting, dry room service burger
Staff, facilities, location, breakfast, pools, spa facilities, spa treatments, personalised service
Stayed in May 2023
Reviewed: 8 May 2023
Soohyun
United KingdomRooms weren't provided next to each other despite request Tellies were old Amenities were very basic for the price of the room Due to the courtyard structure of the rooms, quite noisy sometimes
Pools, children's facilies were excellent Food was good at all restaurants Super clean throughout the entire estate Staff very friendly and helpful
Stayed in May 2023
Reviewed: 8 May 2023
Plamena
United KingdomOur room was very spacious, but would have liked a double bed, rather than two singles. other than that it was great!
Amazing location, feels like you are far far away from the city, very green and super relaxing. The Fox dining rooms has absolutely stunning food and the cocktails Bobby made for us at the bar at the lounge were top notch! Would highly recommend!
Stayed in May 2023
Reviewed: 5 May 2023
Harjinder
United KingdomI like my oldie worldie buildings and Foxhills definitely has character. But my bedroom wallpaper was coming away and maybe could do with a new coat of paint.
Breakfast was well presented and lots to choose from. Restaurant has very good ambiance and the staff were amazing people. Spa is good but unfortunately they forgot about by wife and made her wait 35 minutes in her robe. But spa staff did apologise and it was a genuine mistake. The spa treatment was first class though.
Stayed in May 2023
Reviewed: 30 April 2023
Ian
United KingdomBistro restaurant primarily for golfers and very busy.
Good room. reasonably close to car park (shared with golf club). Large room, comfortable bed. Reception good. Food lovely.
Stayed in April 2023
Reviewed: 29 April 2023
Kay
United Kingdomrooms are a bit dated
lots of facilities for kids
Stayed in April 2023
Reviewed: 27 April 2023
Aj0001
United Kingdomnothing
the room
Stayed in April 2023
Reviewed: 19 April 2023
Carol
United KingdomExcellent room, very spacious. Great choice for breakfast and very delicious with excellent customer service.
Stayed in February 2023
Reviewed: 13 April 2023
Cicely
United KingdomHot water tap at sink in bathroom was extremely hot, ( too hot to use). The bathrobes were a bit worn and not soft or comfortable. Definitely need renewed. Breakfast was quite good, restaurant food between the two main facilities was very average and limited choice. Not anyone’s fault but having to walk outside in the pouring rain from the room to thd facilities wasn’t ideal. Also no one’s fault, but a power cut for an hour was quite inconvenient.
Room was nice and bed very comfortable. Bathroom and shower were good. The staff were all excellent. The spa and pool lovely and clean. Good facilities in the gym and lovely yoga session/ instructor and fitness instructor. Great to have outdoor heated pools.
Stayed in April 2023
Reviewed: 13 April 2023
Nicholas
United Kingdom6.45am lawn mowing, uncomfortable camp beds for child
Swimming pools, staff, breakfast, well kept grounds
Stayed in April 2023
Reviewed: 9 April 2023
Jane
United KingdomWas really happy with our experience. If I had to choose something to change, it would be to have a 12noon checkout instead of 11am. But overall everything was great.
It’s a beautiful location with fabulous family facilities and a gorgeous adults only spa.
Stayed in April 2023
Reviewed: 8 April 2023
Kerry
United Kingdomno complaints
staff
Stayed in April 2023
Reviewed: 8 April 2023
Hugh
United KingdomIt felt a little uncomfortable having to interrupt the Wedding party to make my way to the room ..
A well appointed Country club with excellent sporting facilities.
Stayed in April 2023
Reviewed: 5 April 2023
Madelijne
United KingdomI think the food at restaurant 19 is a bit mediocre, for a but more you have great food in the dining room!
It was a really lovely stay with my teenager! Managed to play golf / exercise and have a great dinner! The weather was the best but the staff was really helpful in a nice and normal way! Anna at repetition was super helpful.
Stayed in April 2023
Reviewed: 5 April 2023
Gary
United KingdomThe bed was too hard for us. It affected our sleep. Reception informed that same mattresses are in all rooms.
We loved our stay here, lovely room, great facilities and brilliant staff.
Stayed in April 2023
Reviewed: 4 April 2023
Minindy
United Kingdompricey
location and family friendly
Stayed in April 2023
Reviewed: 24 March 2023
Mauricio
United KingdomMattress a bit too soft, sunken a little bit. Heating too hot across the property. Separate hot and cold tap so not possible to have warm water, had to use freezing cold water to wash face/brush teeth.
Lovely staff. Beautiful estate. Very clean.
Stayed in March 2023
Reviewed: 19 March 2023
Rachel
United Kingdomquite a distance to walk from room to main building(being an older person) and spa.
very comfortable, well maintained and very clean
Stayed in March 2023
Reviewed: 21 February 2023
Birgit
United KingdomFood at IXI was not great and did not have any healthy options. As an alternative there is only the fine dining The Fox Rooms which is more for couples/ special occasions or the very casual cafe Flo's... it was ok for an easy dinner but would love to see some healthier options on the menu.
Had a two nights trip with my two daughters to this beautiful resort within one hours reach of London. We had a great time - the premises are amazing, embedded into a forest and a golf course with so many great facilities for kids (indoor soft play, games rooms, heated indoor and outdoor pools, adventure playground). We had a standard twin room and an extra bed - room was spacious enough for the three of us! Would highly recommend
Stayed in February 2023
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