Καταφύγια σε Ngorongoro

Alexander Ηνωμένο Βασίλειο

Stunning location, beautiful hotel design and amazing food. The team did everything to make our stay as good as possible

Pritha Ηνωμένο Βασίλειο

From the moment we arrived, the customer service provided at the reception, in our room and dining area was exceptional. View from our room was absolutely stunning and I will never forget the incredible sunrise we were lucky to see during both mornings of our stay. As our party included two senior citizens with mobility issues, check-in staff gave us a room that was as close to the main entrance/dining area as possible. Since the restaurant is located on an upper level and requires climbing up a spiral staircase, Ngorongoro Serena's manager Erick made arrangements for us to sit on a table on the ground-floor level bar. This meant the two senior citizens were spared the challenge of climbing up the stairs. We really appreciate how Erick, Sheila at reception and all the other staff went out of their way to make our stay so enjoyable and made a number of adjustments within the lodge to ensure my mum and aunt were comfortable. We also enjoyed the all-singing, all-dancing Serena birthday surprise I was given during dinner, which made it a very unique experience - even if it was two days before my actual birthday!! Thank you to everyone at Serena Ngorongoro for the personal touch we were given and for making it such a memorable stay.