Posadas y hosterías en Clute

R Estados Unidos

After I reserved the room, I read the reviews. (You cannot always go by bad reviews.) After reading the reviews, I called Choice Hotels to cancel. I walked into the hotel lobby with Choice on the other end. Manager Amber was at the front desk. I asked if it was possible to cancel. Manager Amber is professional, warm and approachable. First, she instructed me to contact Booking.com. She could not guarantee how long the cancellation process would take on their end. Then, Amber asked curiously, "Why are you cancelling?" I told her that I read the reviews about the crawling pests. Amber assured me that the problem was handled. She also stated the pest problem was with a few rooms. Since that time, the rooms were treated and also upgraded. Amber assigned a room that was pest free. She said, "I've never had a complaint about this room." I'm so glad that I didn't cancel. The room was clean, quiet (no loud smoking neighbors) and pest free. Normally, I carry my own cleaning supplies. The room and floors were already clean. Another thing about Amber. She said, "Just so you'll know...we have these items for breakfast." She named the breakfast items. Amber is a mulit tasker. She takes pride in making sure the customer is taken care of. I was so impressed, l stayed an extra day! Check out: A wonderful representative named Madyson checked me out. I asked a question. She answered and explained patiently like a college professor. On the day I checked out, the exterminator was on the property spraying. TV: I don't know about the channels or clarity. I don't watch tv and haven't for many years. The commercials are too loud. Alot of the content on tv is triggering. I listen to music instead. Breakfast: I don't eat breakfast. I usually have a hot cup of green tea in my room. To help with pests, I have a part to play.