Credit card provided during the booking process will be used for guarantee purposes only. A prepayment deposit via payment gateway or bank transfer is required to secure your reservation. The property will contact you after you book to provide further instructions.

Please note that from 1 November 2017 onwards, guests are required to pay for the admission fee to Khao Laem Ya Mu Ko Samet National Park by themselves at the resort reception desk. Guests are kindly advised to contact the property directly for more information. Contact details can be found on the booking confirmation.

Guests are required to show a photo identification and the credit card used during booking upon check-in. Please note that the name of the credit card holder must be the same as the guest's name. Please also be informed that the property will strictly not allow guests to check in if the holder's name of the credit card used during booking is different from the guest's name.

In case that the guest does not bring his/her own credit card used during booking, the guest will be required to pay the full amount again at the front desk. The total amount which was previously deducted from the credit card used during booking will be refunded to the same card within 30-45 days.

One child under 3 years stays free of charge when using existing beds.

For customers who make reservations from your channel from Friday, July 9, 2021 onwards and wishing to use the parking lot, there will be a parking fee of 100 baht per car per night (pay to the staff at the service point).

Hotel shuttle boat service (chargeable), please contact a hotel staff at Ao Prao Pier.

From Ao Prao Pier (mainland) at 11AM / 1:30 PM / 4PM

From Koh Samet at 10AM / 12:30PM / 3PM

Kinakailangang magpakita ang mga bisita ng photo identification at credit card sa pag-check in. Mangyaring tandaan na lahat ng Special Request ay batay sa availability at maaaring may karagdagang bayad.

Mangyaring ipagbigay-alam sa Ao Prao Resort nang maaga ang iyong inaasahang oras ng pagdating. Maaari mong gamitin ang Special Request box habang nagbu-book, o makipag-ugnayan mismo sa property gamit ang mga detalyeng makikita sa confirmation mo.

Bilang tugon sa Coronavirus (COVID-19), kasalukuyang ipinapatupad sa accommodation na ito ang karagdagang patakaran sa kaligtasan at kalinisan.

Dahil sa Coronavirus (COVID-19), gumagawa ng hakbang ang accommodation na ito para tulungang pangalagaan ang kaligtasan ng mga guest at staff. Maaaring mabawasan o hindi maging available ang ilang service at amenity.

Dahil sa Coronavirus (COVID-19), pinaiksi ng accommodation na ito ang oras ng reception at service operation.

Dahil sa government guidelines para mabawasan ang pagkalat ng Coronavirus (COVID-19), maaaring humingi ang accommodation na ito ng karagdagang dokumento mula sa mga guest para ma-validate ang kanilang identity, travel itinerary, at iba pang kaugnay na impormasyon, sa dates kung kailan umiiral ang nasabing guidelines.

Hindi available ang spa at gym facilities sa accommodation na ito dahil sa Coronavirus (COVID-19).

Dahil sa Coronavirus (COVID-19), mahigpit na ipinapatupad ng accommodation na ito ang mga patakaran sa social distancing.

Dahil sa Coronavirus (COVID-19), mandatory ang pagsuot ng face mask sa lahat ng indoor common area.

Kailangan ang negative Coronavirus (COVID-19) PCR test result sa pag-check in sa accommodation na ito.

Kailangang magbigay ng mga guest ng isa o higit pang requirement para makapag-stay sa accommodation na ito: katibayan ng kumpletong Coronavirus (COVID-19) vaccination, pinakabagong valid na resulta ng negative Coronavirus (COVID-19) PCR test, o pinakabagong katibayan ng paggaling mula sa Coronavirus (COVID-19).