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Tucked away in the impressive Colca Valley, this rustic-style inn features thermal baths, one of them being covered, the others being opened, all of them, nestled in a majestic landscape with a view of the Colca river and dominants mountains. Rooms are styled with rustic walls in delicate pale olive shades, all of them having a view of the valley and the river. Each room has a small balcony or terrace where you can admire a splendid view. All rooms have modern private bathrooms. A full American breakfast is served in the Restaurant; this one features panoramic windows with views of the valley and serves local specialties. There is also a small central iron-cast fireplace. El Refugio is ideally located 1640 feet from Chivay’s bus station.

Couples in particular like the location – they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (9.0)

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

American, Buffet

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 queen bed
or
2 twin beds
1 twin bed
and
2 full beds
1 king bed
1 twin bed
or
2 full beds
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.1
Facilities
8.6
Cleanliness
8.8
Comfort
8.8
Value for money
8.3
Location
9.0
Select topics to read reviews:

See what guests loved the most:

  • Edward
    Peru Peru
    Breakfast was fine, there was coffee, fruit, bread, eggs, etc It was close to the river. The thermal baths were relaxing. The staff was attentive. It was quiet except for some of the children of the other guests.
  • Simoni
    Netherlands Netherlands
    Excellent hotel with different pools of thermal waters and a good restaurant. The landscape is amazing, as the hotel is located within the canyon and just next to the river. Stuff was helpful and friendly. Would stay again
  • Sharifah
    United States of America United States of America
    Beautiful, relaxing location with onsite private thermal springs. Attentive staff who assisted us with our luggage.

Hotel area info

Restaurants
1 Restaurant On Site

  • Restaurante #1
    • Cuisine
      Local • International
    • Open for
      Breakfast • Lunch • Dinner

Amenities of Hotel El Refugio
Great facilities! Review score, 8.6

Most popular amenities
  • Free parking
  • Non-smoking rooms
  • Room service
  • Restaurant
  • Family rooms
  • Bar
Bathroom
  • Toilet paper
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Wardrobe or closet
View
  • River view
  • Landmark view
  • Mountain view
Outdoors
  • Outdoor furniture
  • Terrace
  • Garden
Room Amenities
  • Socket near the bed
Activities
  • Ping-pong
  • Pool table
  • Game room
Food & Drink
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
No internet access available.
Parking
Free private parking is available on site (reservation is needed).
    Front Desk Services
    • Invoice provided
    • Baggage storage
    • Tour desk
    Entertainment & Family Services
    • Board games/Puzzles
    Cleaning Services
    • Daily housekeeping
    • Ironing service
      Additional charge
    • Laundry
      Additional charge
    Safety & security
    • Fire extinguishers
    • CCTV in common areas
    • Smoke alarms
    • 24-hour security
    • Safe
    General
    • Shared lounge/TV area
    • Smoke-free property
    • Wake-up service
    • Hardwood or parquet floors
    • Heating
    • Packed lunches
    • Family rooms
    • Non-smoking rooms
    • Room service
    Accessibility
    • Upper floors accessible by stairs only
    Spa
    • Beach umbrellas
    Languages Spoken
    • English
    • Spanish

    House rules

    Hotel El Refugio takes special requests – add in the next step!

    Check-in

    From 1:00 PM to 8:00 PM

    Guests are required to show a photo ID and credit card at check-in

    Check-out

    From 5:30 AM to 11:00 AM

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

    Children & Beds

    Child policies

    Children of all ages are welcome.

    Children 13 and above will be charged as adults at this property.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    0 - 1 years
    Crib upon request
    $10 per child, per night

    Prices for cribs aren't included in the total price. They'll have to be paid for separately during your stay.

    The number of cribs allowed depends on the option you choose. Check your selected option for more info.

    There are no extra beds available at this property.

    All cribs are subject to availability.

    No age restriction

    There's no age requirement for check-in

    Pets

    Pets are not allowed.

    Mastercard Visa Diners Club American Express Cash Hotel El Refugio accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Must-know information for guests at this property

    Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 10%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented. Please note both documents are required for fee exemption

    Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.

    If foreign guests share a room with Peruvian guests, then the extra tax (IVA) must be paid.

    Children up to 7 years old can stay for free with their parents as long as they use existing bedding, no extra bed or breakfast included. Children from 8 to 12 years old can stay with their parents using the existing beds and paying the child rate, which does not include an additional bed, if it includes breakfast. Children 13 years and older are considered adults.

    Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Hotel El Refugio of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

    Guests under the age of 18 can only check in with a parent or official guardian.

    In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

    Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

    Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

    It's not possible to stay at this property for coronavirus (COVID-19) quarantine purposes.

    FAQs about Hotel El Refugio

    • The prices at Hotel El Refugio may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • Hotel El Refugio offers the following activities/services (charges may apply):

      • Pool table
      • Game room
      • Ping-pong

    • Hotel El Refugio is 1.7 miles from the center of Chivay. All distances are measured in straight lines. Actual travel distances may vary.

    • Guests staying at Hotel El Refugio can enjoy a highly-rated breakfast during their stay (guest review score: 7.5).

      Breakfast option(s) include:

      • American
      • Buffet

    • Hotel El Refugio has 1 restaurant:

      • Restaurante #1

    • Yes, Hotel El Refugio is popular with guests booking family stays.

    • Room options at Hotel El Refugio include:

      • Family
      • Twin
      • Triple
      • Suite
      • Single

    • Check-in at Hotel El Refugio is from 1:00 PM, and check-out is until 11:00 AM.