Fairfield Inn Rochester East is 8 miles from Lake Ontario. It features a heated indoor pool and free Wi-Fi throughout the hotel.
Stephen
United States
Gary Muhammad the acting manager is a liar! When I told them, I am checking out early due to bugs in the room the woman at the desk stated i paid Booking.com, which i told them i paid at the hotel. Then she said i would have to call booking.com to have them send Marriott a cancelation. After being on the phone with Booking.com for almost an hour, Booking.com stated it was Pay at the hotel and they will have to refund the remainder of the 6 days. Booking.com stated they have had problems with this hotel in the past due to current management. Booking .com stated they would send them a message to refund! After an hour and a half on the phone i asked for the manager and Gary Muhammad came out and was very nasty and i said I am leaving and want to check out and i need some type of documentation showing i checked out, Mr. Muhammed stated again we need the cancelation from booking.com. Mr. Mahammad stated; “what is the reason why i am checking out early” and i stated “bed bugs in the room” and i am not staying in a hotel that has bed bugs and showed him pictures of the bed bugs! Mr. Muhammad stated that is a scab. I stated are you kidding me Scabs do not have legs, (what an idiot). I stated are bed bugs acceptable in your culture from where you come from, He did not respond and it was obvious he was protecting the Marriot Hotel and his employer.
I told Mr. Muhammad that i would contact my charge card company and my attorney, have a nice day. I have bites on my body from these bed bugs. Beware and stay the hell away from this hotel, it’s gone way downhill!
Mr. Mahammad also stated in his message that he inspected the room for bedbugs! Mr. Mahammad could not find any.
HMMMMM the room would have to be heated and inspected by a licensed company trained to deal with Bedbug’s according to the health laws and all the rooms adjacent to this room would have to be quarantine and sprayed for bedbugs, Unbelievable!!!
This hotel is 5 minutes’ walk from the Webster Towne Plaza, which offers shopping and dining. The hotel has an indoor pool and offers units equipped with a microwave.
This Webster hotel is 4 miles from Webster Park and Lake Ontario. The hotel offers a heated indoor pool, jacuzzi, gym and rooms with 32-inch flat-screen TVs.
Ayman Chowdhury
Canada
Liked everything except for the personality of the staff.
Relax Inn offers free WiFi and 24-hour front desk assistance in Webster. Each room features air conditioning, cable TV and a dining area with a microwave and refrigerator.
This hotel is 11.7 km from downtown Rochester, New York and the Memorial Art Gallery. It serves a daily breakfast buffet and features rooms with free WiFi.
Denenne
Australia
Friendly,welcoming clean . Coffee & cookies available most of the time.
Good breakfast.
This Extended Stay America - Rochester - Henrietta is located in Rochester and especially designed for longer stays, with all rooms featuring a fully equipped kitchen.
Introducing the NEW SPARK by Hilton, just in the south of Rochester within four miles from the downtown area close to its shops, restaurants, and museums.
Just minutes from the Greater Rochester International Airport, this hotel features an on-site fitness facility, indoor pool and a sports court. The spacious suites feature full-sized kitchens.
This hotel is located 3 miles from downtown Rochester and one mile from Irondequoit. The hotel offers an indoor heated pool, gym, business center and rooms with 32-inch flat-screen TVs.
Robert
Canada
Everything from check in to Breakfast.
Pillows and bed ultra comfortable
Would highly recommend 👌 👍 👏
Gary Muhammad the acting manager is a liar! When I told them, I am checking out early due to bugs in the room the woman at the desk stated i paid Booking.com, which i told them i paid at the hotel. Then she said i would have to call booking.com to have them send Marriott a cancelation. After being on the phone with Booking.com for almost an hour, Booking.com stated it was Pay at the hotel and they will have to refund the remainder of the 6 days. Booking.com stated they have had problems with this hotel in the past due to current management. Booking .com stated they would send them a message to refund! After an hour and a half on the phone i asked for the manager and Gary Muhammad came out and was very nasty and i said I am leaving and want to check out and i need some type of documentation showing i checked out, Mr. Muhammed stated again we need the cancelation from booking.com. Mr. Mahammad stated; “what is the reason why i am checking out early” and i stated “bed bugs in the room” and i am not staying in a hotel that has bed bugs and showed him pictures of the bed bugs! Mr. Muhammad stated that is a scab. I stated are you kidding me Scabs do not have legs, (what an idiot). I stated are bed bugs acceptable in your culture from where you come from, He did not respond and it was obvious he was protecting the Marriot Hotel and his employer.
I told Mr. Muhammad that i would contact my charge card company and my attorney, have a nice day. I have bites on my body from these bed bugs. Beware and stay the hell away from this hotel, it’s gone way downhill!
Mr. Mahammad also stated in his message that he inspected the room for bedbugs! Mr. Mahammad could not find any.
HMMMMM the room would have to be heated and inspected by a licensed company trained to deal with Bedbug’s according to the health laws and all the rooms adjacent to this room would have to be quarantine and sprayed for bedbugs, Unbelievable!!!
Stephen
United States
10
Scored 10
The area has everything anyone could need.
The area has everything anyone could need. It has restruants, gas stations, BJ'S, banks, Wegman's, North Ponds Park with walking trails, Savers,Bill Grays and is very near Lake Ontario. And down Ridge Road is another bustling shopping area on Hard Road. And a little further is the town of Webster. It has grown into a very prosperous but still friendly place.
Anne
United States
10
Scored 10
The hotel was good value for the price.
The hotel was good value for the price. The proximity to shopping and attractions was great. There were plenty of food options in the area.
We visited the Seneca Zoo (2hrs), the Strong Museum (5hrs), and the Rochester museum and science center (2hrs) - we didn't visit the planetarium. We had a great visit!
Jen
8.0
Scored 8.0
Webster is in a really nice location, right outside of...
Webster is in a really nice location, right outside of Rochester, but not so close that you have to deal with the big city feel. Lots of, normal everyday, shopping options for typical needs like Wal-Mart, Wegmans, lots of drug stores. Very quick drive to fun destinations like the Strong museum of play and Seabreeze. Also plenty close to a good right in Rochester hospital god forbid it's needed. Also since it's close to Rochester, there's plenty of unique restaurants to eat at in the city. Theres also plenty of surrounding areas that offer nice mild nature walking trails. And in the summer, you can head up to the north side of Rochester to the beach. You have all the access to what Rochester has to offer, without being inside the Rochester city limits and having to deal with big city traffic, parking, noise, people, etc.
Alyssa
United States
2.0
Scored 2.0
Requested handicap room when booked.
Requested handicap room when booked. Upon arrival told none available. Was given 2nd floor room. Had to ask for a 1st floor room. Was given the farthest room possible from the handicap parking! Asked again next day & told none available. We were there during an excessive heat warning & my husband couldn’t shower for 3 days due to no safe handicap option. NOT HAPPY!🤬
The breakfast was phenomenal I've told everyone about it because it was so large and delicious. The staff was wonderful too. I was ill and they were very accommodating and understanding. Also, the price was less than surrounding hotels for comparable accommodations and services. I would stay there again in a minute!
The hotel location was right off of the highway and 15 mins or less from everywhere we visited during our stay. The breakfast was great, lots of options even for the pickiest of kids. The pool was nice. The room was clean. The shower head was tall and the water pressure in the shower also good.
location was perfect a few min drive to the things I wanted to see/do without being in a very busy downtown area. the hotel was clean room was nice. staff was very friendly the gm Brandon is literally the best and coolest gm I’ve met in a long time. he definitely cares about his clients.
The location was the best. Attended a LAMA Motorcycle Event in Rochester and The Relax Inn was 16 minutes from the Clubhouse and 17 minutes from where the event was being held. From the outside the Relax Inn looks wonderful and the clerk was exceptional.
the staff was great especially Mike at reception. he gave me the best service I’ve ever had. shydel( not sure if that’s how you spell his name also was great. the hotel was great and clean
Staff was friendly, hotel and our room was clean! We all enjoyed the moderness of the room! The breakfast was fresh and delicious. All in all a good experience!
What you would expect for the price. Nice room convenient parking and the staff was fine. Breakfast was a little bit above average but still hotel fast food.
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