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The food & beverage staff at the Adults Only wing are excellent - and none of the negative parts of our review should involve them at all. They were all warm, friendly, and great at their jobs. They were a true highlight of our stay at the resort. We were allowed to check in early to the room, by just one hour, which there was no pressure from us to do so - so we were grateful for that, but then in comparison to the rest of our stay and the general effort involved, it really lacked in comparison to other stays/resorts. I think maybe we just sort of fell through the cracks. They even tried to tell us they'd upgraded our stay with free minibar, but I'd already paid for that prior to arriving, and I just didnt want to get into it with the reception and ruin the mood. Without me asking they said they'd moved our room, as if it was an upgrade but it had no extra facilities or anything, no view - it was the same room type but up the stairs. We were particularly friendly and voiced we'd just got married a few days earlier, we were excited to be there, thought there might be one or two maybe small special inclusions for us, and that was met with friendliness sure, but not any actions, so if you're looking for a special time, there are other resorts to look at first. This place is very expensive with less inclusions. It's clean though, and it's new, and there's lots of people around for a busy atmosphere. Depends what you're looking for. I do really want to acknowledge again how lovely the Food & Drink staff are though at that Adults Only wing, again to say they're attentive to their jobs, professional and kind. The Jet Skiing for us was also a highlight - whilst we feel it's too expensive for what it is in general, it was a great morning to enjoy, and we thought the guide was great, as was the check-in process for the activity. The snorkelling off the island we went to on the jet ski was fantastic.

pool, location, room, staff

Pool area was fantastic

Friendly staff, nice accommodation, spacious, good location

Impressive place.

Every single thing about this place was amazing! Fantastic location, facilities, staff, pools, gardens, restaurants and the rooms. We had plenty of room for the whole family and we loved how the rooms were situated with the kitchen in the middle. The food at the restaurants was the best ever and the staff was wonderful. The location couldn't have been any better. The entertainment was wonderful as well.

Very nice staff, great location

Good location before going to the port. Nice little pool and tables.

The hotel was well maintained and service staff were attentive. The shower had no hot water however this was remedied quickly and we were offered a complimentary breakfast for the inconvenience. Will stay here again!

Beautiful pools, real gem at night