Please contact reception if you plan to arrive later than 23:59 on the day of arrival as accommodations will only be held until this time and may be subsequently cancelled.

Bookings of five or more rooms are subject to the group booking Terms and Conditions. A 25% non-refundable deposit payment is required at the time of booking with the final balance due on arrival. Cancellation or modification of all rooms is permitted up to 30 days prior to arrival.

The resort reserves the right to refuse your check-in or to terminate your stay where any Guest(s) is displaying anti-social behaviour. Our anti-social behaviour policy is available on request.

Additional fees apply for the use of certain resort facilities.

All Special Requests are subject to availability and cannot be guaranteed.

Adapted accommodations are subject to availability. Please contact us if you have any accessibility requirements that you wish to discuss.

It is recommended you take out independent travel insurance for both domestic and international travel to cover you for any medical emergencies and/or loss incurred due to being unable to occupy your accommodation.

The resort operates an ongoing improvement programme, so refurbishments may be taking place throughout the year. While the resort endeavours to keep noise and disruption to a minimum, there may be some disturbance to our Guests.

The cleaning schedule for your accommodation may vary depending on the length of your stay.

The number of Wi-Fi devices may vary depending on your accommodation type.

Due to the resort´s hillside location, we are unable to offer Guests wheelchair- accessible accommodations.

Prior to check-in, please park your car at the bottom of Via Montecavallo and walk to reception. A porter will then accompany you to the car park to collect your luggage (from 8:00 to 19:00).

כשתעשו צ'ק-אין, תצטרכו להציג תעודה מזהה עם תמונה וכרטיס אשראי. שימו לב שכל הבקשות המיוחדות תלויות בזמינות, ויכול להיות שיהיו כרוכות בתשלום נוסף.

יש לשלם פיקדון נזקים בסך 100 € בעת ההגעה. הפיקדון יגבה באמצעות כרטיס אשראי. אתם אמורים לקבל החזר בתוך 14 ימים לאחר הצ׳ק-אאוט. הפקדון יוחזר לכם במלואו באמצעות כרטיס אשראי, בכפוף לבדיקת נזקים במקום האירוח.