Please note that all guests are required to present a valid ID upon check-in, in compliance with UAE law. Original passports, UAE Emirates IDs, and GCC IDs are accepted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

JA Resorts & Hotels will send a payment link to the registered email address, depending on the cancellation policy of the booking, to fill in the credit card details for advance payment. Guests are requested to validate their credit card and make payment through the payment link received from the hotel.

Please be informed that the water park has height restrictions for children for safety purposes. Minimum height: 100cm. All children between 100cm and 120cm must be supervised by an adult. Please note that outside food and drinks are strictly not permitted within JA The Resort premises, with the only exception of baby food.

Please inform the property in advance of your expected arrival time. You can use the Special Requests box when booking or contact the property directly with the contact details provided in your confirmation. Please note that all special requests are subject to availability, and additional charges may apply.

客人需在辦理入住時出示附照片的身份證明文件和信用卡。請注意，特殊要求將視實際狀況安排，有可能會產生額外費用。

請提前告知JA The Resort - JA Beach Hotel您預計抵達的時間。您可以在訂房時使用特殊要求方框通知對方，或透過確認函上提供的聯絡資料直接與住宿處聯繫。