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What Guests Said About Lebanon:
6.0
Scored 6.0
I used booking.com we agreed on the full chare of $129.36...
I used booking.com we agreed on the full chare of $129.36 taxes included. But I was charged $143.00 upon checkout and did not notice the charge until we got home. Have tried to contact booking.com to get my refund but they do not answer. When I try to contact someone it takes me to the hotel and not booking.com. Seems booking.com takes the money but won't deal with anything else. They have not answered my request that I submitted almost 2 days ago, but they take your money in a second. Very bad practice. Did anyone have this problem?
donald
United States of America
10
Scored 10
I enjoyed the laid back atmosphere, great people, good food...
I enjoyed the laid back atmosphere, great people, good food and the kindness that was extremely refreshing given the divisive posture of our nation right now. The food at every restaurant we ate went beyond our expectations. We visited Toleca Mexican and Charro Mexican and Cliftons West Side Cafe. The wait staff at each of these restaurants were polite, kind, courteous. Lebanon is like stepping back in to simpler place and time. Everyone we encountered were friendly and courteous. Access to various businesses was no problem since traffic was never over bearing.
Francis
6.0
Scored 6.0
The staff is great. Very friendly and responsive.
The staff is great. Very friendly and responsive.
The rooms need upgrading bad,but that is not Lebanon's fault the owner needs to make a lot of upgrades. If your traveling its an ok place to stay.
It is very easy to get around lebanon.
JoAnn
United States of America
6.0
Scored 6.0
We was disappointed in the steak house we had supper at.
We was disappointed in the steak house we had supper at. Our steaks was not done even close to how I requested, I told our waitress and she did not act like she cared. So I left a small tip compared to what I usually leave.
david
United States of America
4.0
Scored 4.0
This was the filthiest room I ever stayed in.
This was the filthiest room I ever stayed in. I can’t describe the nasty filth. Toenail clippings on nightstand. Cigarette ashes everywhere. The room smelled of smoke. The front clerk told me to cancel my room and leave when I asked him to come check out the room. The refrigerator had mold in it. Was afraid to take a shower because of the dirt in the bathroom. I wasn’t offered another room I assume all rooms there are filthy dirty. There was a cigarette burn on the bedspread. I just can’t describe the overwhelming filth.
A
Anonymous
United States of America
8.0
Scored 8.0
Have been coming to Lebanon for 40 years primarily to fish...
Have been coming to Lebanon for 40 years primarily to fish Bennett Springs State park. It’s a nice small city with a lot of opportunities. It’s less than an hour’s drive to Springfield if Lebanon doesn’t have what you need.
Very nicely furnished. Rooms were large. staff was excellent, friendly and accommodating. Our room was the first room
off of the lobby, but was quiet and we heard no noise. The breakfast was good, especially given that some hotels no longer provide anything other than packaged danish. And they are responsive to Covid. Lots if sanitizer available and they had breakfast to go bags for those not comfortable eating in the breakfast area. Convenient to the Interstate, but far enough away so you didn’t hear the traffic.
Kylie was the front desk person when we checked in. She told us if we needed anything just let her know. We ordered some take out food but the restaurant had no knives. Asked Kylie if we could get a couple from the breakfast room and she got them right away. She is great asset to the Hampton Inn in Lebanon. I am a Hilton Honors member and do like to point when a great job is done.
Room was cozy and bed was comfortable. It was very quiet here which I really liked. I have family in Lebanon and I live an hour and a half away and I will definitely come back here to stay again. The guy at the front desk upon my arrival was very nice and I had a very easy check in with no problems.
It was so homey and comfy. They went over and above what I was thinking. When go back to Lebanon we will be hoping our dates will line up for us to stay there again.
Breakfast was awesome, cleanliness of hotel was excellent, & all staff was very nice. Spent a little more money to stay at this hotel was well worth it.
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