• River view
  • Swimming pool
  • Free WiFi
  • Balcony
  • Free parking
  • Air conditioning
  • Private Bathroom
  • 24-hour front desk
  • Key card access
  • Non-smoking rooms
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Adjacent to Great Smoky Mountains National Park and 1.1 mi from Ripley's Aquarium and Mountain Mall, the SureStay Plus Hotel by Best Western Gatlinburg includes free continental breakfast, free WiFi, and an outdoor pool. A microwave, small refrigerator, and cable TV as well as a private bathroom are provided in every simply appointed room. Extras include toiletries, towels, and linens. A 24-hour reception and vending machine for snacks and drinks are on site. Free parking is also provided by SureStay Plus Hotel by Best Western Gatlinburg. Great Smoky Mountains National Park is 1312 ft from the hotel, while Ober Gatlinburg Amusement Park tram elevator is 9 minutes' walk away. Guests can visit Cataract Falls, which is 6 minutes' drive by car or 45 minutes' walk along the Gatlinburg Trail.

Couples in particular like the location – they rated it 8.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

SureStay Plus Hotel by Best Western
Hotel chain/brand
SureStay Plus Hotel by Best Western

Property highlights

Located in the best-rated area in Gatlinburg, this hotel has an excellent location score of 8.7

Breakfast Info

American

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 sofa bed
and
2 queen beds
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Property practice

This property told us they've implemented a practice in one of these categories: waste, water, energy and greenhouse gases, destination and community, or nature.
Guest reviews

Categories:

Staff
8.4
Facilities
7.9
Cleanliness
8.1
Comfort
8.1
Value for money
8.2
Location
8.7
Free WiFi
8.1
Select topics to read reviews:

See what guests loved the most:

  • Neeley
    United States of America United States of America
    Location was excellent Very nice large room with a balcony Very quite Great hot breakfast
  • Johnny
    United States of America United States of America
    Everything was nice and clean, and the staff was very professional and friendly
  • Marharyta
    United States of America United States of America
    Very clean View to river Balcony Quit room Good location Good value Swimming Pool (small) Breakfast

Hotel area info

Amenities of SureStay Plus Hotel by Best Western Gatlinburg

Most popular amenities
  • Outdoor swimming pool
  • Free WiFi
  • Free parking
  • Non-smoking rooms
  • Family rooms
  • Facilities for disabled guests
  • 24-hour front desk
  • Elevator
  • Tea/Coffee Maker in All Rooms
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Alarm clock
View
  • River view
Outdoors
  • Outdoor furniture
  • Balcony
Kitchen
  • Microwave
  • Refrigerator
Room Amenities
  • Socket near the bed
Activities
  • Hiking
    Off-site
  • Skiing
    Off-site
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Radio
  • Telephone
  • TV
Food & Drink
  • Tea/Coffee maker
Internet
WiFi is available in the rooms and is free of charge.
Parking
Free private parking is available on site (reservation is needed).
    Services
    • Vending machine (drinks)
    • Wake-up service
    • Fax/Photocopying
      Additional charge
    • Business center
    • 24-hour front desk
    Front Desk Services
    • Invoice provided
    Safety & security
    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Smoke alarms
    • Key card access
    General
    • Designated smoking area
    • Air conditioning
    • Heating
    • Carpeted
    • Elevator
    • Family rooms
    • Ironing facilities
    • Facilities for disabled guests
    • Non-smoking rooms
    • Iron
    Accessibility
    • Upper floors accessible by elevator
    Outdoor swimming pool
    Free!
    • Seasonal
    • All ages welcome
    • Beach chairs/Loungers
    Spa
    • Beach chairs/Loungers
    Languages Spoken
    • English

    House rules

    SureStay Plus Hotel by Best Western Gatlinburg takes special requests – add in the next step!

    Check-in

    From 3:00 PM

    Guests are required to show a photo ID and credit card at check-in

    Check-out

    Until 11:00 AM

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

    Children & Beds

    Child policies

    Children of all ages are welcome.

    Children 18 and above will be charged as adults at this property.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    Cribs and extra beds aren't available at this property.

    Age restriction

    The minimum age for check-in is 18

    Pets

    Pets are not allowed.

    Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

    Mastercard Visa Carte Blanche Discover JCB Diners Club Cash is not accepted SureStay Plus Hotel by Best Western Gatlinburg accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Must-know information for guests at this property

    Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform SureStay Plus Hotel by Best Western Gatlinburg of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

    In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

    Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

    Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

    FAQs about SureStay Plus Hotel by Best Western Gatlinburg

    • SureStay Plus Hotel by Best Western Gatlinburg is 2,300 feet from the center of Gatlinburg. All distances are measured in straight lines. Actual travel distances may vary.

    • Room options at SureStay Plus Hotel by Best Western Gatlinburg include:

      • Family
      • Suite
      • Double

    • Yes, SureStay Plus Hotel by Best Western Gatlinburg is popular with guests booking family stays.

    • The prices at SureStay Plus Hotel by Best Western Gatlinburg may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

    • Guests staying at SureStay Plus Hotel by Best Western Gatlinburg can enjoy a highly-rated breakfast during their stay (guest review score: 6.2).

      Breakfast option(s) include:

      • American

    • SureStay Plus Hotel by Best Western Gatlinburg offers the following activities/services (charges may apply):

      • Hiking
      • Skiing
      • Swimming pool

    • Check-in at SureStay Plus Hotel by Best Western Gatlinburg is from 3:00 PM, and check-out is until 11:00 AM.