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Set in Playa del Carmen, 2.5 mi from 5th Avenue, The Fives Hotel & Luxury Residences features an outdoor pool and a private beach area. The hotel has a spa center and water sports facilities. Free private parking is available on site. Every room at this hotel is air-conditioned and has a flat-screen TV with cable channels. Certain units include a seating area to relax in after a busy day. A terrace or balcony are featured in certain rooms and for your comfort, you will find bath robes, slippers and free toiletries. You will find a 24-hour front desk, a cash machine, hairdressers and gift shop at the property. Guests can enjoy a variety of 10 restaurants. Mestizo Restaurant offers modern Mexican Cuisine. You can play tennis and table tennis at this hotel, and the area is popular for golfing and horse riding. The hotel also offers car hire. The nearest airport is Cancun International Airport, 31 mi from the property.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Buffet

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
8.0
Facilities
8.4
Cleanliness
8.5
Comfort
8.4
Value for money
7.6
Location
7.7
Free WiFi
8.0
Select topics to read reviews:

See what guests loved the most:

  • Mona
    United Arab Emirates United Arab Emirates
    very nice and luxurious. plenty of amenities and plenty of restaurant options. you really feel taken care of as a guest
  • Kuk
    United States of America United States of America
    beautifully kept ground and beautifully appointed rooms. superb hospitality where everyone greets you with a smile. outstanding breakfast. we loved loved loved the wildlife here. it is a special treat to see spider monkeys every day!
  • Juan
    United States of America United States of America
    Amazing property, loved walking around. Lots of exotic animals and fun stuff for kids. Multiple swimming pools, great beach, diverse dining options. Breakfast was great. Every night they have live performances in the main square. Staff top notch....

Hotel area info

Restaurants
2 Restaurants On Site

  • Le Brasserie
    • Cuisine
      French
    • Ambience
      Family-friendly
  • AREZZO
    • Cuisine
      Italian

Amenities of Residences at The Fives
Great facilities! Review score, 8.4

Most popular amenities
  • Outdoor swimming pool
  • Free WiFi
  • Beachfront
  • Free parking
  • Airport shuttle
  • Family rooms
  • Tea/Coffee Maker in All Rooms
  • Bar
  • Private beach area
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
  • Alarm clock
View
  • View
Outdoors
  • Picnic area
  • Outdoor furniture
  • Beachfront
  • Sun deck
  • Private beach area
  • BBQ facilities
    Additional charge
  • Garden
Room Amenities
  • Socket near the bed
Activities
  • Live music/Performance
  • Cooking class
    Additional charge
  • Tour or class about local culture
    Additional charge
  • Happy hour
    Additional charge
  • Themed dinners
    Additional charge
  • Beach
  • Tennis equipment
    Additional charge
  • Evening entertainment
    Additional charge
  • Kids' club
    Additional charge
  • Water sports facilities on site
    Additional charge
  • Entertainment staff
  • Snorkeling
  • Horseback riding
    Additional charge
  • Diving
    Additional charge
  • Hiking
    Additional charge
  • Canoeing
  • Ping-pong
  • Playground
  • Game room
  • Fishing
    Additional charge
  • Golf course (within 2 miles)
    Additional charge
  • Tennis court
    Additional charge
Media & Technology
  • Cable channels
  • Satellite channels
  • DVD player
  • Radio
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Valet parking
  • Parking garage
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Lockers
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment & Family Services
  • Outdoor play equipment for kids
  • Indoor play area
  • Board games/Puzzles
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
  • Business center
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Grocery deliveries
    Additional charge
  • Convenience store on site
  • Designated smoking area
  • Air conditioning
  • Hypoallergenic room available
  • Mosquito net
  • Wake-up service
  • Tile/Marble floor
  • Soundproof
  • Car rental
  • Packed lunches
  • Soundproof rooms
  • Elevator
  • Fan
  • Family rooms
  • Hair/Beauty salon
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service
Accessibility
  • Wheelchair accessible
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
Spa
  • Locker rooms
  • Fitness classes
  • Fitness
  • Massage chair
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Beach umbrellas
  • Beach chairs/Loungers
  • Hot tub/Jacuzzi
    Additional charge
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Solarium
  • Fitness center
  • Sauna
    Additional charge
Languages Spoken
  • English
  • Spanish

House rules

Residences at The Fives takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Mastercard Visa American Express Cash Residences at The Fives accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

SECURITY DEPOSIT POLICY:

All reservations will be required to present a Credit Card at Check-in in order for the hotel to hold a security deposit (cash deposits are not accepted). The required security deposit is US$50 per room, per night, with a maximum of US$300 per reservation. This deposit will be used to cover any additional services and incidentals during your stay. The unused amount of the deposit will be released upon check-out. A Credit Card is required in order to check in.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Residences at The Fives of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.