Located in central Playa del Carmen, Hotel Los Itzaes by 5th av is a 3-minute walk from the beach and 15-minute from the Cozumel ferry terminal‎. Facilities include an outdoor pool, a sun terrace and an indoor garden. The air-conditioned rooms at Los Itzaes Hotel provide free Wi-Fi and cable TV. They feature a private balcony and a desk. The shops, restaurants and lively bars of 5th Avenue are just 1 block from Los Itzaes Hotel Playa del Carmen. Xcaret Eco Theme Park is within a 15-minute drive, while Cancún is around a 40-minute drive away.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Located in the heart of Playa del Carmen, this hotel has an excellent location score of 9.5


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
2 full beds
and
1 sofa bed
1 king bed
and
1 sofa bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.2
Facilities
8.6
Cleanliness
9.1
Comfort
9.0
Value for money
8.9
Location
9.5
Free WiFi
8.6
Select topics to read reviews:

See what guests loved the most:

  • S
    Susan
    United States of America United States of America
    Everyone was so nice and bent over backwards to make my stay great!
  • Regina
    United States of America United States of America
    The location is perfect! I loved the hotel itself and the room. I honestly thought this hotel was wonderful.
  • Robert
    United States of America United States of America
    Location, close to ADO bus station and 5th avenue. Allowed to leave our luggages in the meantimes. Front end staff, Biki was very helpful and nice to us. She gave us tips and Xcaret bracelet to exchange for a small gift over there.

Hotel area info

Amenities of Hotel Los Itzaes by 5th av
Great facilities! Review score, 8.6

Most popular amenities
  • Outdoor swimming pool
  • Free WiFi
  • Parking
  • Airport shuttle
  • Non-smoking rooms
  • 24-hour front desk
  • Terrace
  • Air conditioning
  • Daily housekeeping
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
View
  • View
Outdoors
  • Outdoor furniture
  • Sun deck
  • Balcony
  • Terrace
  • Garden
Kitchen
  • Dining table
Room Amenities
  • Socket near the bed
Pets
Pets are allowed on request. Charges may apply.
Activities
  • Bicycle rental
    Additional charge
  • Beach
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
  • Snack bar
  • Minibar
Internet
WiFi is available in all areas and is free of charge.
Parking
Public parking is available at a location nearby (reservation is not needed) and costs $15 per day.
    Front Desk Services
    • Invoice provided
    • Concierge
    • Baggage storage
    • Tour desk
    • Currency exchange
    • Express check-in/out
    • 24-hour front desk
    Cleaning Services
    • Daily housekeeping
    • Suit press
    • Dry cleaning
      Additional charge
    • Laundry
      Additional charge
    Business Facilities
    • Business center
      Additional charge
    • Meeting/Banquet facilities
      Additional charge
    Safety & security
    • Fire extinguishers
    • CCTV in common areas
    • Smoke alarms
    • 24-hour security
    • Safe
    General
    • Shuttle service
      Additional charge
    • Air conditioning
    • Smoke-free property
    • Wake-up service
    • Tile/Marble floor
    • Car rental
    • Fan
    • Ironing facilities
    • Airport shuttle
      Additional charge
    • Non-smoking rooms
    • Iron
    • Wake-up service/Alarm clock
    Accessibility
    • Upper floors accessible by stairs only
    Outdoor swimming pool
    • Open all year
    • Shallow end
    • Pool/Beach towels
    • Beach chairs/Loungers
    Spa
    • Beach chairs/Loungers
    • Public Bath
    • Open-air bath
    • Solarium
    Languages Spoken
    • English
    • Spanish
    • French

    House rules

    Hotel Los Itzaes by 5th av takes special requests – add in the next step!

    Check-in

    From 3:00 PM

    Guests are required to show a photo ID and credit card at check-in

    Check-out

    Until 12:00 PM

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

    Refundable damage deposit

    A damage deposit of USD 100 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

    Children & Beds

    Child policies

    Children of all ages are welcome.

    Children 18 and above will be charged as adults at this property.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    0+ years
    Extra bed upon request
    $20 per person, per night

    Prices for extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

    The number of extra beds allowed depends on the option you choose. Check your selected option for more info.

    There are no cribs available at this property.

    All extra beds are subject to availability.

    No age restriction

    There's no age requirement for check-in

    Pets

    Pets are allowed on request. Charges may apply.

    Mastercard Visa American Express Cash Hotel Los Itzaes by 5th av accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Must-know information for guests at this property

    When booking 4 rooms or more, and choosing the free cancelation rate, guests can cancel up to 15 days before the check in date. Canceling on the 14th day will incur in a penalty of 2 nights per room.

    Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Hotel Los Itzaes by 5th av of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

    In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

    A damage deposit of $100 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

    FAQs about Hotel Los Itzaes by 5th av

    • Check-in at Hotel Los Itzaes by 5th av is from 3:00 PM, and check-out is until 12:00 PM.

    • The nearest beach is 1,000 feet from Hotel Los Itzaes by 5th av. All distances are measured in straight lines. Actual travel distances may vary.

    • Room options at Hotel Los Itzaes by 5th av include:

      • Double
      • Suite

    • Hotel Los Itzaes by 5th av is 650 feet from the center of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

    • Hotel Los Itzaes by 5th av offers the following activities/services (charges may apply):

      • Solarium
      • Open-air bath
      • Beach
      • Bicycle rental
      • Public Bath
      • Swimming pool

    • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

    • The prices at Hotel Los Itzaes by 5th av may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.