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Offering a year-round outdoor pool and free WiFi throughout, Hotel Carlota is located less than 328 feet from famous Paseo de la Reform Avenue and 5 minutes’ walk from Reforma 222 shopping center. The rooms come with a flat-screen cable TV and private bathroom with shower. Some of the rooms come with a terrace or balcony and pool views. There is a 24-hour front desk and shops at the property. Free parking on site is also available. United States Embassy is 1312 feet from Hotel Carlota, while Zona Rosa is 0.6 mi from the property. The nearest airport is Benito Juárez Airport, 5.9 mi from the property.

Couples in particular like the location – they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (9.1)

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Free private parking

Loyal Customers

There are more repeat guests here than most other properties.


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
1 queen bed
1 queen bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.5
Facilities
8.3
Cleanliness
8.5
Comfort
8.5
Value for money
8.1
Location
9.1
Free WiFi
8.4
Select topics to read reviews:

See what guests loved the most:

  • Gustavo
    Mexico Mexico
    Everything! Love the rooms, the pool, the bar, the restaurant!
  • Carlee
    United States of America United States of America
    great beds, amazing staff, delicioso food and super cute boutique for shopping
  • Madison
    United States of America United States of America
    Restaurant food was delicious, the atmosphere was fun and beautiful by centering the pool area, the staff were all so kind

Hotel area info

Restaurants
1 Restaurant On Site

  • Carlota restaurante
    • Dietary options
      Vegetarian • Gluten-free • Dairy-free

Amenities of Hotel Carlota
Great facilities! Review score, 8.3

Most popular amenities
  • Outdoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Free parking
  • Non-smoking rooms
  • Restaurant
  • 24-hour front desk
  • Room service
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
  • Walk-in closet
  • Extra long beds (> 6.5 ft)
Kitchen
  • Refrigerator
Room Amenities
  • Clothes rack
Pets
Pets are allowed. Charges may apply.
Activities
  • Bicycle rental
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
Food & Drink
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available at a location nearby (reservation is needed).
    Front Desk Services
    • Private check-in/out
    • Concierge
    • Tour desk
    • 24-hour front desk
    Cleaning Services
    • Daily housekeeping
    • Ironing service
      Additional charge
    • Dry cleaning
      Additional charge
    • Laundry
      Additional charge
    Safety & security
    • CCTV in common areas
    • Key card access
    • 24-hour security
    • Safe
    General
    • Shuttle service
      Additional charge
    • Grocery deliveries
      Additional charge
    • Designated smoking area
    • Air conditioning
    • Wake-up service
    • Heating
    • Private entrance
    • Packed lunches
    • Elevator
    • Ironing facilities
    • Airport shuttle
      Additional charge
    • Non-smoking rooms
    • Iron
    • Room service
    Accessibility
    • Upper floors accessible by elevator
    Outdoor swimming pool
    Free!
    • Open all year
    • Pool/Beach towels
    • Pool bar
    Languages Spoken
    • English
    • Spanish

    House rules

    Hotel Carlota takes special requests – add in the next step!

    Check-in

    From 3:00 PM to 12:00 AM

    Guests are required to show a photo ID and credit card at check-in

    Check-out

    Until 12:00 PM

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

    Refundable damage deposit

    A damage deposit of MXN 1000 is required. The property charges this 7 days before arrival. That's about USD 58. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

    Children & Beds

    Child policies

    Children of all ages are welcome.

    Children 6 and above will be charged as adults at this property.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    Cribs and extra beds aren't available at this property.

    Age restriction

    The minimum age for check-in is 18

    Pets

    Pets are allowed. Charges may apply.

    Mastercard Visa American Express Cash Hotel Carlota accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Must-know information for guests at this property

    Please note that Payment must be made prior to arrival via a payment link. After booking, guests will be contacted by the property for further information.

    Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

    A damage deposit of MXN 1,000 is required. The property charges this days before arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

    FAQs about Hotel Carlota

    • Hotel Carlota offers the following activities/services (charges may apply):

      • Swimming pool
      • Bicycle rental

    • Hotel Carlota has 1 restaurant:

      • Carlota restaurante

    • Room options at Hotel Carlota include:

      • Suite
      • Double

    • The prices at Hotel Carlota may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • Check-in at Hotel Carlota is from 3:00 PM, and check-out is until 12:00 PM.

    • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

    • Hotel Carlota is 2 miles from the center of Mexico City. All distances are measured in straight lines. Actual travel distances may vary.