At time of booking, you must inform the hotel in advance what time you plan to check in. If your check-in time changes, please update the hotel.

In order to prepare special amenities for men and women, guests are kindly requested to indicate the gender of each guest staying in the room in the Special Requests box when booking.

Guests must check-in by 19:00. If arrived later, the reservation may be cancelled, and no refunds will be given.

There are no restaurants in the property vicinity, and guests staying with room only rates or breakfast plans are advised to either have dinner before checking in, or bring their meals to the property.

If guests wish to add diner to their plan, reservations must be made at least 1 day prior to arrival. Otherwise, meals cannot be prepared.

The property buildings are separated into 2 areas, Hanayoshi Area and Yumenosato Area. Guests staying in a group are recommended to book rooms in the same area in order to eat dinner together in the same dining facility.

Please note that each dining space is partitioned but not completely private. Requests for a specific unit or dining facility cannot be accepted.

Dövmeleri olan konukların tesisin ortak yıkanma alanlarını veya dövmelerinin diğer konuklara görünebileceği diğer imkanları kullanmasına izin verilmeyebilir.