The food was top-class and the staff super-helpful and friendly

Glenn Australia

Beautiful hotel with old world feel in lounge library and lobby, lovely lux rooms, great indoor and outside onsens, luxurious ladies bedrock sauna, delicious dining experience in private dining rooms, very pretty in snowy valley with sounds of the river. Hotel provided shuttle from station and to Pilatus Tateshina Ski Resort.

Maureen Australia

Great service staff The Japanese breakfast n dinner are great 10 min drive to snow monkey park

Chun Singapur

The room was big. The hotel is located near the river and nature. Service is also quite good.

Echubs Singapur

Staff service was excellent. Green tea bag in the room also fantastic.

จินดาหลวง Tailandia

I liked how the attention to detail was considered. How we essentially had one person look after us from check in to meals and we built a relationship where we could ask questions about Japan,Chino and our own country.

Russell Sudáfrica

A rare good balance between western comfort & the spiritual balm of traditional ryokans. Set on the edge of a ravine, the secluded location is almost a destination in itself. The meals though not Michelin starred, are of a high standard. A seasoned but generally well & meticulously maintained hotel.

Francis Singapur

It is located away from busy city in the mountains, but still close to a train station.it took max 30min to arrive to the hotel on their free shuttle bus. Very convenient. The hotel is lovely and warm , nicely decorated. My favourite was the outdoor hot spring bath with forest and river views. it was snowing outside which made it even a more special experience. The staff are wonderful and very helpful, especially the lady who looked after us, Miss Shiori, who made an effort to speak with us and explain everything in English. Thank you!

Viktorija España

The location, the luxurious lobby with so many beautiful books and bookshelves. Our large suite with the balcony was lovely. The private outdoor onsens overlooking the forest and river below was magical and having a private room for dinner and breakfast was fabulous. The staff were very attentive.

Denise Japón

ロビーにくつろげるソファー🛋️があり、大変に良かったです。 露天風呂も広々して、小雪が降る中に入ったのも印象的でした。

高畑 Japón