On the wooded shores of Lake Saroma, Tsuruga Resort features hot-spring baths, a sauna and 3 dining options. The spacious rooms have a seating area, bathtub and beautiful lake views. Rooms at Saromako Tsuruga Resort have a rich contemporary style, with dark wood and soft lights. Guests can put on the slippers and make fresh green tea. The private bathroom has a Western toilet and amenities. The Tokoro Ruins are just 492 feet away, and Wakka Natural Flower Garden is a 25-minute drive. Lake Abashiri is 31 mi from the hotel. Okhotsk Monbetsu Airport is 40 mi away. A free shuttle to/from JR Kitami Train Station is provided daily upon reservation. Relaxation options include billiards and ping-pong. Massages let guests further unwind after a hot-spring soak. Free Wi-Fi is provided in the lobby. A breakfast buffet is served at La Mer, also open for dinner.

Couples in particular like the location – they rated it 8.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (8.5)

Free private parking

Open-air bath, ​Public Bath, ​Hot spring bath


Availability

Select dates to see this property's availability and prices

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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.7
Facilities
8.2
Cleanliness
8.4
Comfort
8.4
Value for money
8.0
Location
8.5
Free WiFi
10
High score for Kitami
Select topics to read reviews:

See what guests loved the most:

  • Chiew
    Singapore Singapore
    Food, onsen, lake view, quiet (even tho there was an ongoing renovation)
  • Frank
    China China
    Meals are great, staffs are super friendly and very helpful, we really enjoy the stays and will be back for sure.
  • Goh
    Singapore Singapore
    One of the best hotels I’ve stayed in Hokkaido, Excellent & Sumptuously delicious buffet for dinner & B’fast. Onsen is great .

Area info

Restaurants
1 Restaurant On Site

  • La mer
    • Open for
      Breakfast • Dinner
    • Ambience
      Family-friendly

Amenities of Lake Saroma Tsuruga Resort
Great facilities! Review score, 8.2

Most popular amenities
  • Non-smoking rooms
  • Free parking
  • Free WiFi
  • Restaurant
  • Family rooms
  • Bar
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Wardrobe or closet
  • Alarm clock
View
  • View
Kitchen
  • Electric kettle
  • Refrigerator
Pets
Pets are allowed on request. Charges may apply.
Activities
  • Bicycle rental
    Additional charge
  • Bike tours
    Additional charge
  • Cycling
  • Ping-pong
  • Pool table
    Additional charge
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Kid-friendly buffet
  • Special diet meals (on request)
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available at a location nearby (reservation is not needed).
  • Street parking
  • Valet parking
  • Electric vehicle charging station
  • Accessible parking
Front Desk Services
  • Baggage storage
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Suit press
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • Smoke alarms
  • Security alarm
  • Key access
  • Safe
General
  • Shuttle service
  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Heating
  • Elevator
  • Family rooms
  • Non-smoking rooms
Accessibility
  • Upper floors accessible by elevator
Spa
  • Steam room
  • Public Bath
  • Open-air bath
  • Hot spring bath
  • Sauna
Languages Spoken
  • English
  • Japanese

House rules

Lake Saroma Tsuruga Resort takes special requests – add in the next step!

Check-in

From 3:00 PM to 7:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 10:00 AM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 7 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction

There's no age requirement for check-in

Groups

When booking more than 5 rooms, different policies and additional supplements may apply.

Mastercard Visa UnionPay credit card UC NICOS JCB Diners Club American Express Cash is not accepted Lake Saroma Tsuruga Resort accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


Smoking

Smoking is not allowed.

Pets

Pets are allowed on request. Charges may apply.

The fine print
Must-know information for guests at this property

Free shuttle service to Kitami Train Station is available upon request. A reservation must be made at least 3 days prior to the check in date. Please contact the property for more details.

Public bath opening hours: 05:00-09:00, 12:00-00:00

Sauna opening hours: 12:00-00:00

Dogs 5 kg and under can be accommodated at the property. Please contact the property for more details.

Please note, rates for children will change from 01 October 2019. Please contact the property for more information.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Guests must check in by 19:30:00 to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given.

FAQs about Lake Saroma Tsuruga Resort

  • Check-in at Lake Saroma Tsuruga Resort is from 3:00 PM, and check-out is until 10:00 AM.

  • The prices at Lake Saroma Tsuruga Resort may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Lake Saroma Tsuruga Resort has 1 restaurant:

    • La mer

  • Yes, Lake Saroma Tsuruga Resort is popular with guests booking family stays.

  • Lake Saroma Tsuruga Resort offers the following activities/services (charges may apply):

    • Sauna
    • Cycling
    • Pool table
    • Ping-pong
    • Bike tours
    • Bicycle rental
    • Public Bath
    • Steam room
    • Hot spring bath
    • Open-air bath

  • Room options at Lake Saroma Tsuruga Resort include:

    • Twin
    • Quad
    • Triple

  • Lake Saroma Tsuruga Resort is 21.7 miles from the center of Kitami. All distances are measured in straight lines. Actual travel distances may vary.