The dinner was excellent, and we very much enjoyed the lounge. We loved the private onsen - although it took us a while to work out how to cool it down as it was boiling hot when we first got there!

Abby Reino Unido

Room was spacious and clean. Amenities were well stocked and all inclusive, including all refreshments in the refrigerator. Service was great. Outdoor private onsen was relatively well-maintained and despite being right beside a forest, the open air balcony was clean. Breakfast and dinner are both included, the menu is extensive and delicious, especially the beef course.

Zaylene Singapur

It was an amazing hotel, with great service all over, dining experience was perfect, the room was great, the service, etc…. Definitely will comeback if again in Japan 🇯🇵

Miguel España

Gorgeous location, atmospheric property. The room was superb, and the Kaiseki dinner was wonderful.

Claudia Emiratos Árabes Unidos

Located slightly further away from the train station and on a covered mountain side, this was a great 2 day trip. While being further out from the train station might seem like a bad thing it was actually great to have that space and quiet. The staff was amazing and very patient with us. Could not give a higher score! The ambiance was also great for those seeking to unwind and unplug (no TVs). While not the best meals, there was at least good attempt with locally sourced ingredients and beautiful presentations. Lastly, when it comes to other things to do. Have a plan on activities or attractions you want to visit ahead of time. There isn't much nearby and the town center is relatively small. Yet, with good planning there's a convenient bus service as well as cab service (for a fee) which makes it generally fine to get around but don't expect to walk all over.

John Estados Unidos

The stay was amazing. The facilities were excellent. The staff went above and beyond at every moment. We got a teppan yaki add on for dinner and it was one of our best experiences in japan.

Kirby Estados Unidos

Absolutely stunning property with spacious rooms, relaxing view on bamboo groves and onset bath in the room. Breakfast and dinner was delicious, and if you have a chance to book teppanyaki then do it - it is so worth it! The staff was also the nicest we met during our travels in Japan, very nice but not overbearing. A 5-star experience! I was initially unsure about having the sink in the room but it is spacious and zoned enough to not bother.

Sofya Países Bajos

The room was amazing with a private onsen. The room was large fully equipped with everything to make your stay perfect. We stayed for one day and night half board. Food presentation was second to none and was exquisitely presented.

Gilroy Reino Unido

Food was exceptional. Stylish bar with great cocktails. Greatly enjoyed the patio and private bath.

Dante Estados Unidos

The staff were so accommodating and helpful and spoke good English. Truly a gem in Hakone!! The onsen experience was superb. Thank you for making our stay memorable.

Lind Malasia