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Garden Palace Hotel is located in central Surabaya, about 1.2 mi from Tunjungan Mall. The hotel offers 3 dining options and easy access to the World Trade Center. The air-conditioned rooms at Garden Palace Surabaya come with a TV with 24-hour satellite channels. A mini-bar, fridge and personal safe are included. Guests can work out at the fitness center or enjoy a relaxing in-room massage. Internet access and Wi-Fi are available. Other facilities include a souvenir shop and beauty salon. The 24-hour Green House Kitchen Bistro serves breakfast and Asian and international dishes. Other dining options include Ming Court Chinese Restaurant, Nishiki Japanese Restaurant and Cat’s Pajamas Club & Bar. Garden Palace Hotel is about 1640 feet from Surabaya Gubeng Railway Station and the Submarine Museum.

Couples in particular like the location – they rated it 8.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Located in the best-rated area in Surabaya, this hotel has an excellent location score of 8.3

Great Food: Meals here are highly recommended!

Private parking at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 queen bed
2 twin beds
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
7.8
Facilities
6.6
Cleanliness
6.5
Comfort
6.6
Value for money
6.9
Location
8.3
Free WiFi
7.8
Low score for Surabaya
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Hotel area info

Restaurants
1 Restaurant On Site

  • Green House
    • Open for
      Breakfast • Brunch • Lunch • Dinner
    • Ambience
      Modern • Romantic

Amenities of Garden Palace Hotel

Most popular amenities
  • Free WiFi
  • Family rooms
  • Private Parking
  • Non-smoking rooms
  • Fitness center
  • Spa
  • Room service
  • Restaurant
  • Breakfast
Activities
  • Live sports events (broadcast)
    Additional charge
  • Live music/Performance
    Additional charge
  • Temporary art galleries
  • Evening entertainment
    Additional charge
  • Nightclub/DJ
    Additional charge
Food & Drink
  • Fruit
  • Kid-friendly buffet
  • Kids' meals
  • Snack bar
  • Breakfast in the room
Internet
WiFi is available in the rooms and is free of charge.
Parking
Private parking is available on site (reservation is not needed) and charges may apply.
  • Valet parking
  • Street parking
Front Desk Services
  • Lockers
  • Concierge
  • Express check-in/out
    Additional charge
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Key card access
  • Key access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Convenience store on site
  • Shared lounge/TV area
  • Air conditioning
  • Car rental
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Non-smoking rooms
  • Room service
Spa
  • Fitness
  • Spa facilities
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
Languages Spoken
  • English
  • Indonesian

House rules

Garden Palace Hotel takes special requests – add in the next step!

Check-in

From 2:00 PM

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Mastercard Visa Cash Garden Palace Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Please inform Garden Palace Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travelers on dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be canceled on arrival.

As a result of the coronavirus (COVID-19), this property has temporarily suspended its shuttle services.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Garden Palace Hotel

  • Room options at Garden Palace Hotel include:

    • Twin/Double
    • Double
    • Suite
    • Twin

  • Garden Palace Hotel offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Massage
    • Evening entertainment
    • Fitness
    • Live sports events (broadcast)
    • Spa facilities
    • Temporary art galleries
    • Nightclub/DJ
    • Live music/Performance

  • Garden Palace Hotel is 2.1 miles from the center of Surabaya. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at Garden Palace Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Yes, Garden Palace Hotel is popular with guests booking family stays.

  • Garden Palace Hotel has 1 restaurant:

    • Green House

  • Check-in at Garden Palace Hotel is from 2:00 PM, and check-out is until 12:00 PM.