Prices and taxes

Prices include VAT (10%) and do not include city Tax (0.83€ per person and per night).

Payments

Payments are due in advance either by credit card pre-authorization or at check-in.

Payment accepted on arrival: Credit card (VISA Mastercard Maestro), Cash (EUR) except 500€ bank notes subject to manager inspection.

Please note that payment by cheque is not allowed.

Minors

We don’t accept reservation from minors under 16 travelling alone.

Minor from 16 to 18 must show an signed authorization from their parents + copy of parents ID.

ID

A valid ID (Passport, ID Card, Driving Licence) will be requested at check-in.

Accessibility

Common areas and all kind of room (Dorm or private room) in the hostel are wheelchair accessible.

Hostel rules

Hostel rules are available in hostel common areas.

In case of extension of your stay, thank you to inform the reception at the latest at 11H the day of initial check-out. In case of late extension, a fee will be applied for housekeeping. (5 € all taxes included).

Smoking in the rooms is prohibited, any cost to deodorize will be charged to the customer (100€ per private room or 100€ per person in dorms).

Dispute Resolution/Problems

These kind of request will be treated by the Hostel manager (bonjour@awayhostel.com)

IMPORTANT INFORMATION REGARDING GROUP CANCELLATION POLICY : If you book more than 8 beds through our booking engine, our group cancellation/modification policy applies. It means that if you cancel your reservation within 2 weeks prior your checkin date, the entire stay is due.

IMPORTANT INFORMATION REGARDING YOUR RESERVATION DURING THE FESTIVAL OF LIGHTS : YOUR BOOKING IS NON REFUNDABLE AND CAN'T BE CHANGED

In case of extension of your stay, thank you to inform the reception at the latest at 11H the day of initial check-out. In case of late extension, a fee will be applied for housekeeping. (5 € all taxes included).

Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Ten en cuenta que todas las peticiones especiales están sujetas a disponibilidad y pueden comportar suplementos.