• Free WiFi
  • Air conditioning
  • Private Bathroom
  • Daily housekeeping
  • Non-smoking rooms
  • Heating
  • Elevator
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Located in Madrid, 656 feet from Mercado San Miguel, BYPILLOW The Citadel features air-conditioned rooms with free WiFi and a tour desk. The property is located 1148 feet from Plaza Mayor, 1969 feet from Puerta del Sol and 1148 feet from Royal Palace of Madrid. The property is 2297 feet from Gran Via and 3.1 mi from Casa de Campo. At the guest house, rooms are equipped with a wardrobe, a flat-screen TV, a private bathroom, bed linen and towels. Puerta de Toledo is 0.9 mi from BYPILLOW The Citadel, while Temple of Debod is 0.9 mi from the property. The nearest airport is Adolfo Suarez Madrid-Barajas, 15 mi from the accommodations, and the property offers a paid airport shuttle service.

Couples in particular like the location – they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

BYPILLOW
Hotel chain/brand

Property highlights

Located in the real heart of Madrid, this property has an excellent location score of 9.6!

Want a great night's sleep? This property was highly rated for its very comfy beds.


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 full bed
2 twin beds
and
1 sofa bed
or
1 full bed
and
1 sofa bed
2 twin beds
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
9.3
Facilities
8.3
Cleanliness
8.9
Comfort
8.8
Value for money
8.6
Location
9.6
Free WiFi
9.2
High score for Madrid
Select topics to read reviews:

See what guests loved the most:

  • Marianne
    Egypt Egypt
    The room is very cozy , the location is super and walking distance from the center and plaza major, stuff is very friendly and helpful
  • Raquel
    Spain Spain
    Clean, comfortable, good location, good price for the city centre. Good communication for check-in out of the normal hours.
  • Allan
    United States of America United States of America
    Surprisingly comfortable for it's category. Nice bed, huge room and great staff. They even have a kettle with coffee AND biscuits. Great location for seeing all the sights in the center. Would definitely stay at this great value property again.

Managed by BYPILLOW The Citadel

Company review score: 9.1Based on 44,409 reviews from 22 properties
22 managed properties

Company info

Young, multi-language and very friendly staff willing to help with anything our guest may need.

Property info

Unique location as Puerta del Sol is 501m from BYPILLOW The Citadel, Fnac is 501m away and just 201m from Plaza Mayor. The property also offers bike rental, car rental and WIFi.

Neighborhood info

It is one of the most tourist áreas of downtown Madrid, ranging from The Puerta del Sol to the Royal Palace, where the most important monuments and places of Madrid are concentrated: Plaza Mayor, Plaza Isabel II, Plaza Oriente, Catedral de la Almuedena,...

Languages Spoken

English,Spanish

Area info

Amenities of BYPILLOW The Citadel
Great facilities! Review score, 8.3

Most popular amenities
  • Free WiFi
  • Airport shuttle
  • Non-smoking rooms
  • Elevator
  • Heating
  • Daily housekeeping
  • Air conditioning
Bathroom
  • Toilet paper
  • Towels
  • Private Bathroom
  • Toilet
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
Kitchen
  • Electric kettle
Room Amenities
  • Socket near the bed
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • TV
Food & Drink
  • Minibar
Internet
WiFi is available in all areas and is free of charge.
Parking
No parking available.
Services
  • Daily housekeeping
  • Tour desk
  • Airport shuttle
    Additional charge
Front Desk Services
  • Invoice provided
Safety & security
  • Fire extinguishers
  • CCTV in common areas
General
  • Air conditioning
  • Smoke-free property
  • Hardwood or parquet floors
  • Heating
  • Elevator
  • Non-smoking rooms
  • Iron
Languages Spoken
  • English
  • Spanish

House rules

BYPILLOW The Citadel takes special requests – add in the next step!

Check-in

From 2:00 PM to 10:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 11:00 AM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 3 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18

Groups

When booking more than 2 rooms, different policies and additional supplements may apply.

Mastercard Visa Cash is not accepted BYPILLOW The Citadel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


Smoking

Smoking is not allowed.

Parties

Parties/events are not allowed

Pets

Pets are not allowed.

The fine print
Must-know information for guests at this property

If you expect to arrive outside reception opening hours, please inform The Citadel by Pillow in advance.

Please note that this property is not adapted for guests using a wheel chair.

When booking more than 2 rooms, different policies and additional supplements may apply.

Late check-out until 12:30 is available for EUR 10 per room. This service is subject to availability.

Please note that the schedule for reception is from 14:00hrs to 22hrs.

Please keep in mind that the reservation must be paid through the Redsys payment gateway.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform BYPILLOW The Citadel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

This property does not accommodate bachelor(ette) or similar parties.

FAQs about BYPILLOW The Citadel

  • Room options at BYPILLOW The Citadel include:

    • Double
    • Triple
    • Twin

  • BYPILLOW The Citadel is 1,800 feet from the center of Madrid. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at BYPILLOW The Citadel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Check-in at BYPILLOW The Citadel is from 2:00 PM, and check-out is until 11:00 AM.

  • BYPILLOW The Citadel offers the following activities/services (charges may apply):