Great people, beautiful City, central location. Staff was fantastic and friendly.

Cindy Sudáfrica

Rooms were big and spacious. Very comfortable. Staff was very friendly! Very beautiful hotel!

Cindy Sudáfrica

Many thanks to Ms.Candice and Ms.Chloe，excellent service make me feel like back to home.The best hotel in Hangzhou.

Huanyun China

Thank you so much for the wonderful stay at your hotel. I'd like to especially commend Oliver and Ella at the front desk for their exceptional service. They were both incredibly friendly and went above and beyond to ensure we had a comfortable stay. Highly recommended!

蘇健平 Taiwán

Shirley (front desk) not on duty, but still was the most helpful staff member

Rui Australia

Many thanks to Ms.Candice，she arranged a big room for me and also free upgrade a river view room.She was very friendly and helpful，it was a nice trip for me.

Xiao China

Breakfast is rich , all staff members are friendly and polite always willing and rushing to help . Hotel design is really beautiful. It’s unique. You could refer to it as the golden globe. Concierge is always available and kindly offering help both Checkin and check out they helped with the bags. I loved the Sauna and steam room so much, very clean and comfortable. Swimming pool is a bit relatively small but very clean and comfortable. The rooms are big enough and well equipped with complete amenities. They are also cleaned daily without question . Room service restaurant is also really good . You should try it sometime .

Irene Estados Unidos

Beautiful room, and was upgraded to a huge suite after a shower leak, which was very nice! Complimentary fruit and wine with the upgrade, fantastic.

Claire Estados Unidos

ロケーションが最高でした。毎晩プロジェクションマッピングが見れて、钱塘江も見えるので得した気分になれます。 また地下鉄も目の前にありますので、お出かけも便利でした。 毎朝の朝食ビュッフェも美味しく、接客態度もよかったです。

Kiyoko Japón

完美的入住体验，酒店就在钱塘江边上，周边环境优美，交通便利，出了地铁就到达酒店。步行可到砂之船奥特莱斯购物中心。外形和大堂非常气派，房间设置齐全，前台给做了免费升级，房间里就能看到江景，印象最深刻的是酒店前台员工服务体贴入微细致周到，从礼宾到前台，宾至如归。特别感谢前台candice，非常专业、热情，下次来杭州还会选择杭州洲际。

Dong China