Please note that all guests are required to present a valid ID upon check-in, in compliance with UAE law. Original passport, UAE Emirates ID, GCC ID’s are accepted. The credit card must be in the name of one of the passengers travelling and the same card must be carried for verification upon check-in at the resort. Alternatively, if the passenger travelling is not the cardholder, or if for any reason, the credit card used for the booking cannot be produced at check in, the passenger may pay in cash or with alternate credit card, failing which the resort has the rights to cancel or reject the booking. Please note that all bookings required a full payment, a secure link will be sent by the hotel reservations team for credit card payments. Payment is required to be made with 24hours of booking. Visa, Amex and Mastercard payments are accepted through the secure link. Bookings may be cancelled in case of non-payments. New year's eve dinner is compulsory, rates on 31 December include the gala dinner supplement of AED 2890 per adult. Extra guests & children's price will be charged upon check-in. Child: 3Y-12Y AED 1430/child, below 3Y complimentary. All Inclusive accommodation is free of charge for the first child aged under 12 sharing a room with their parents. For a second child from 6 to 12 years old, a supplement of AED 475 per night will be charged upon check-in. For All Inclusive Bookings at Rixos The Palm Hotel & Suites The All Day Dining restaurants do not require any reservation.

Reservation Terms & Conditions for our A La Carte Restaurant:

- The Hotel reserves the right to revise the operating hours of restaurants and bars according to functioning capacity.

- Minimum length of 3-nights stay is required for A La Carte usage.

- For three-night stays guests are eligible for complimentary use of two a la carte restaurants at maximum.

- For stays above four nights, guests are eligible for complimentary use of three times in a la carte restaurants at maximum, however, extra usage can be requested and will be subject to availability.

- A la carte restaurants must be booked in advance at the “restaurant reservation desk” located in the lobby, and bookings are subject to availability.

- As per our all-inclusive offering, guests are entitled to have dinner with unlimited in-house alcoholic & non-alcoholic beverages at our a la carte restaurants.

- All bookings of the a la carte restaurants are subject to availability and the use of a la carte during the above-mentioned stay periods is not guaranteed.

- The dress code in all a la carte restaurants is Smart Casual. Gentlemen are requested to wear full-length trousers, elegant jeans or tailored shorts and closed shoes. Slippers or Sandals are not allowed in our a la carte restaurants. UAE National attire is welcome

Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Ten en cuenta que todas las peticiones especiales están sujetas a disponibilidad y pueden comportar suplementos.

Informa a Rixos The Palm Hotel & Suites - Ultra All Inclusive con antelación de tu hora prevista de llegada. Para ello, puedes utilizar el apartado de peticiones especiales al hacer la reserva o ponerte en contacto directamente con el alojamiento. Los datos de contacto aparecen en la confirmación de la reserva.

Deberás abonar el importe total de la reserva antes de llegar. Rixos te enviará la confirmación con todos los datos del pago. Después de realizar el pago, el alojamiento te enviará un e-mail con los datos del establecimiento, incluidas la dirección y el lugar donde recoger las llaves.